Not everyone lives near a Spectrum or UPS store and they may need a return label. This is an alternative to returning your equipment at a Spectrum or UPS store. It will come with bubble wrap so that you can protect the equipment. The kit includes a cardboard box and return label that you need to ship it. Postal Service or FedEx in some cases.Ĭontact Spectrum and request a Home Shipment Return Kit so that you can ship the equipment. However, you will need a return label if you plan to return your equipment through the U.S. They will attach a return label for you and ship the equipment to Spectrum. You don’t need a return label if you bring your Spectrum equipment to a UPS store. Hold onto the receipt until the equipment arrives to avoid penalties in case there is a major shipping delay. They will give you a receipt with tracking information that will tell you when Spectrum receives the equipment. Tell the employee at the UPS store that you are returning Spectrum equipment so they know not to charge you. Simply bring your equipment to the UPS store once you receive a cancelation, downgrade, or upgrade confirmation from Spectrum. You can tell when you search for a UPS location directory online and it will tell whether or not it’s a store. Some UPS locations don’t let you send packages so you may want to contact them before you visit. Make sure that you bring the equipment to an actual UPS store and not just a location. UPS won’t charge you for shipping your old Spectrum equipment. Spectrum suggests that their customers return their equipment at a UPS store. This will cost you money when you ship the package through USPS, but it’s worth it if that’s your only option. You can also ship your Spectrum equipment from home if you request a home return kit. However, Spectrum always recommends that you return your equipment through UPS when available. You can also bring your equipment to FedEx to return it to Spectrum. Spectrum stores that don’t have a nearby UPS location will often accept your equipment return. Some Spectrum store locations will direct you to the UPS store if they are unable to ship equipment from their location. You can drop equipment off at a UPS store or Spectrum location to send it back. How do you Send Equipment Back to Spectrum?
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